Privacy

  • All content on the Zomorodi website, including photographs, videos, logos, graphics, emblems, text, and downloadable or copyable material, is protected by copyright and belongs to the Zomorodi brand website. Any use without written permission may result in legal action by Zomorodi Gallery.

  • If a buyer makes a purchase using false identity information, including an incorrect first name, last name, address, or other details, and this is discovered, all resulting consequences will be the responsibility of the customer.

  • Our only approved online communication channel is the official website at www.zomorodi.ca. Users may contact us only through the contact information listed on the Contact Us page.

Customer Rights

  • The information entered by the user on the Zomorodi website is considered the information of the lawful owner of the purchased item, and the invoice will be issued in that person's name. For sale, exchange, or service requests, the original invoice together with the invoice holder's identification card must be presented. Reissuing an invoice or changing its details, including converting a personal invoice into a corporate invoice, is not possible. Customers are therefore required to enter their information carefully when placing an order.

  • An internet service disruption or any event that prevents the purchase-code email from reaching the user does not invalidate the user's rights. If there is an error in the listed price or any discrepancy between an item and the information shown on the website, the item may be returned or exchanged before use. Zomorodi Gallery will refund the amount received to the same account used for the transaction within a maximum of 48 hours.

  • Zomorodi Gallery is committed, to the extent reasonably possible, to protecting user privacy, including submitted contact numbers, addresses, postal codes, and similar information. By using the Zomorodi website, users acknowledge and consent to this process.

Ordering and Payment

  • When ordering and finalizing a purchase, users must complete the order form accurately and in full. Orders containing incomplete or incorrect information may not be traceable or deliverable.

  • All orders and requests are reviewed during business hours or on the first business day after registration. Business days are Monday through Friday, excluding public holidays.

  • If there is an issue with the shopping cart, including cancellation by the customer, the amount paid will be returned to the customer's account within a maximum of 72 business hours.

  • After adding the desired item to the cart/order, complete the required information and payment steps to finalize the purchase.

  • Prices of all products include value-added tax, and customers do not pay a separate amount for VAT or related charges.

  • Payment is made online through internet payment gateways when the order is placed.

  • Because identity verification and anti-money-laundering requirements are mandatory, the bank card used to pay for the order and a national identification card matching that bank card must be presented when the item is delivered or when a refund is issued for a cancelled order.

After-Sales Service

Warranty and after-sales services for Zomorodi Gallery customers are provided as follows:

  • All products are eligible for one complimentary size adjustment.

  • Stones under 0.08 carats are covered for one year in the event they fall out, provided the setting has not been damaged.

  • Services such as polishing and cleaning purchased jewelry are provided free of charge.

  • When a purchased jewelry item is submitted for repair or service, its jewelry certificate must be presented so the service details can be recorded.

  • Because diamonds over 0.30 carats supplied by Zomorodi Jewelry include a GIA grading report, the original GIA report is delivered to the customer at the time of purchase. If it is lost, the customer is responsible for the cost of obtaining a replacement when the item is sold or exchanged.

Exchange and Return

  • To provide appropriate customer service, all products are covered by a 7-day exchange and return policy.

  • A return requires that the product tags remain attached and that the invoice be presented. If the tag or invoice has been removed, detached, or damaged, the purchased item cannot be returned.

  • Each person may exchange or return an item only once. Before taking any action, the customer must coordinate with website support at (+16476469364).

  • Returns under these conditions are available only for purchases made through the online store.

  • If an item is exchanged for another product with a different weight or price, the remaining balance will be calculated based on the current market gold rate.

  • If, after return, the reported technical defect is not confirmed by Zomorodi Gallery specialists, the customer will be responsible for the cost of shipping the returned item.

  • The amount paid will be returned to the same account used for the original transaction within a maximum of 48 hours after the returned item has been received and its condition approved by Zomorodi Gallery specialists.